2U Chat 儿童安全标准
Child Safety Standards
2U Chat Pty Ltd
版本 Version v2.0（正式版 / Final） | 生效日期 Effective 2026年9月1日 / 1 September 2026
目 录
第一章 我们的承诺 · Chapter 1 Our Commitment
第二章 适用范围、生态协同与定义 · Chapter 2 Scope, Ecosystem Application and Definitions
第三章 绝对禁止的内容与行为 · Chapter 3 Absolutely Prohibited Content and Conduct
第四章 年龄要求与年龄核验 · Chapter 4 Age Requirements and Age Assurance
第五章 人工智能功能的专项保护 · Chapter 5 Specific Protections for AI Features
第六章 举报机制 · Chapter 6 Reporting Mechanisms
第七章 处置流程与时限 · Chapter 7 Response Process and Timeframes
第八章 与执法机构及专门机构的合作 · Chapter 8 Cooperation with Law Enforcement and Specialist Bodies
第九章 内容审核体系 · Chapter 9 Content Moderation System
第十章 内部管控与人员要求 · Chapter 10 Internal Controls and Personnel Requirements
第十一章 家长与监护人指引 · Chapter 11 Guidance for Parents and Guardians
第十二章 透明度报告 · Chapter 12 Transparency Reporting
第十三章 联系方式 · Chapter 13 Contact Details
附录 修订履历 · Appendix Revision History
第一章 我们的承诺
Chapter 1 Our Commitment
2U Chat 对儿童性剥削与性虐待（CSAE）采取零容忍立场。
2U Chat maintains a zero-tolerance position on child sexual exploitation and abuse (CSAE).
我们承诺：
We undertake to:
禁止任何涉及未成年人的性化内容、性剥削、性虐待、诱骗（grooming）与胁迫勒索（sextortion）行为；
prohibit all sexualised content involving minors, and all sexual exploitation, sexual abuse, grooming and sextortion;
主动侦测、迅速移除并永久封禁相关内容与账号；
proactively detect, promptly remove and permanently ban the relevant content and accounts;
依法向有权执法机关及指定举报机构报告；
report to competent law enforcement authorities and designated reporting bodies as required by law;
持续投入技术、人力与流程，保障未成年人在本平台的安全；
invest on a continuing basis in the technology, personnel and processes needed to keep minors safe on our platform;
与监管机构、行业组织及儿童保护机构合作。
cooperate with regulators, industry bodies and child protection organisations.
本标准是《用户服务协议》与《社区规范与内容政策》的组成部分，并优先于其他产品规则适用。
These Standards form part of the Terms of Service and the Community Guidelines and Content Policy, and prevail over other product rules.
第二章 适用范围与定义
Chapter 2 Scope, Ecosystem Application and Definitions
2.1 适用范围
2.1 Scope
本标准适用于 2U Chat 的全部产品与功能，包括社交动态、私信、语音通话、直播、AI 伴侣（My AI）、内容创作工具、商圈与一切用户可发布或传输内容的场景。本标准同时适用于用户上传的内容与由本平台人工智能生成的内容。
These Standards apply to all 2U Chat products and features, including social feeds, direct messages, voice calls, live streaming, the AI companion (My AI), content creation tools, the merchant network and every context in which a user can publish or transmit content. They apply equally to user-uploaded content and to content generated by the platform's artificial intelligence.
2.2 生态协同适用
2.2 Application across the ecosystem
本标准适用于 2U 生态下的全部关联产品、集成插件、开放接口（API）及其调用方。
These Standards apply to all affiliated products, integrated plug-ins, open interfaces (APIs) and API callers within the 2U ecosystem.
接入 2U Chat 生态的第三方开发者、业务伙伴与商户，须签署《第三方接入儿童安全合规声明》，并承诺其接入部分达到不低于本标准的保护水平；
Third-party developers, business partners and merchants integrating with the 2U Chat ecosystem must execute the Third-Party Integration Child Safety Compliance Declaration and undertake that their integrated component meets a standard of protection no lower than these Standards;
我们保留对接入方进行安全审计的权利，审计范围包括年龄限制措施、内容过滤能力、举报入口与事件响应流程；
we reserve the right to audit integrating parties, covering age restriction measures, content filtering capability, reporting channels and incident response processes;
接入方违反本标准或拒绝配合审计的，我们将中止其接入权限，并按合作协议追究责任。
where an integrating party breaches these Standards or refuses to cooperate with an audit, we will suspend its integration access and pursue liability under the relevant cooperation agreement.
2.3 定义
2.3 Definitions
未成年人 / 儿童：指不满 18 周岁的自然人；如所在司法辖区规定的成年年龄更高，以更高者为准。
Minor / child: a natural person under 18 years of age; where the age of majority in the applicable jurisdiction is higher, the higher age applies.
儿童性虐待材料（CSAM）：以任何形式描绘未成年人参与性行为或以性化方式展示未成年人的图像、视频、音频或其他材料。
Child sexual abuse material (CSAM): images, video, audio or other material that, in any form, depicts a minor engaged in sexual activity or presents a minor in a sexualised manner.
儿童性化内容：虽未构成 CSAM，但以性方式描绘、暗示或强调未成年人身体特征的内容，包括绘画、动画、文本与 AI 生成内容。
Sexualised content involving minors: content that, while not amounting to CSAM, depicts, implies or emphasises the physical characteristics of a minor in a sexual manner, including drawings, animation, text and AI-generated content.
诱骗（Grooming）：成年人为实施性剥削目的，与未成年人建立信任、降低其戒备、促成保密或使其脱离可信赖成年人保护的行为。
Grooming: conduct by an adult, for the purpose of sexual exploitation, that builds trust with a minor, lowers the minor's guard, encourages secrecy, or separates the minor from the protection of trusted adults.
胁迫勒索（Sextortion）：以公开亲密影像相威胁，索取财物、更多影像或其他利益的行为。
Sextortion: the use of threats to publish intimate imagery in order to obtain money, further imagery or other benefits.
第三章 绝对禁止的内容与行为
Chapter 3 Absolutely Prohibited Content and Conduct
下列内容与行为在本平台绝对禁止，一经发现即刻处置，不设警告或申诉前置：
The following content and conduct are absolutely prohibited on our platform and are actioned immediately on discovery, without any prior warning or appeal step:
制作、上传、存储、传播、索取或链接任何儿童性虐待材料；
producing, uploading, storing, transmitting, soliciting or linking to any child sexual abuse material;
以任何形式性化未成年人，包括真人影像、绘画、动画、文本描述及 AI 生成内容；
sexualising a minor in any form, including real imagery, drawings, animation, textual description and AI-generated content;
与未成年人进行性意味的对话，或向未成年人发送、索取性相关内容；
engaging in sexualised conversation with a minor, or sending sexual content to, or soliciting it from, a minor;
对未成年人实施诱骗行为，包括要求保密、诱导脱离监护人、索取私人联系方式或线下见面；
grooming a minor, including requesting secrecy, encouraging separation from a guardian, soliciting private contact details, or arranging an offline meeting;
对未成年人实施胁迫勒索；
committing sextortion against a minor;
组织、宣传、招募或便利涉及未成年人的性交易、贩运或旅行性剥削；
organising, promoting, recruiting for or facilitating the sexual trafficking, trade or travel-based sexual exploitation of minors;
分享、索取或索引可获取儿童性虐待材料的资源、术语、社群或渠道；
sharing, soliciting or indexing resources, terminology, communities or channels through which child sexual abuse material may be obtained;
展示或美化对未成年人的身体虐待、精神虐待、忽视或自残诱导；
depicting or glorifying the physical abuse, emotional abuse, neglect of, or inducement to self-harm of, minors;
使用本平台的声音克隆、数字形象、换脸或图像生成能力生成涉及未成年人的性化内容或虚假亲密影像。
using the platform's voice cloning, digital persona, face-swap or image generation capabilities to produce sexualised content or synthetic intimate imagery involving minors.
违反上述任一规定的，我们将立即移除内容、永久封禁账号及其关联账号、保存证据并依法向有权机关报告。
Where any of the above is breached, we will immediately remove the content, permanently ban the account and its linked accounts, preserve evidence and report to the competent authorities as required by law.
第四章 年龄要求与年龄核验
Chapter 4 Age Requirements and Age Assurance
4.1 最低年龄
4.1 Minimum age
本服务的注册最低年龄为 18 周岁；在允许未成年人使用的地区与场景中，须取得父母或法定监护人的明确同意，并适用受限的功能范围。
The minimum age for registration is 18 years. In jurisdictions and contexts where minors are permitted to use the service, the express consent of a parent or legal guardian is required and a restricted feature set applies.
4.2 年龄核验措施
4.2 Age assurance measures
注册时进行年龄声明与生日采集，并对不满足最低年龄的注册予以阻断；
age declaration and date of birth are collected at registration, and registrations below the minimum age are blocked;
对被阻断的注册在同一设备上进行重复尝试的行为进行识别与限制；
repeated attempts from the same device following a blocked registration are detected and restricted;
在应用商店层面设置与内容分级相符的年龄评级；
age ratings consistent with our content classification are set at the app store level;
在存在合理怀疑时（用户自述、举报、行为特征、内容线索），我们可要求进一步的年龄验证；在完成验证前可限制账号功能。
where there is reasonable suspicion (self-disclosure, a report, behavioural signals or content indicators), we may require further age verification and may restrict account functionality until verification is complete.
4.3 发现未成年人使用的处理
4.3 Where use by a minor is identified
一经确认账号持有人未达最低年龄且不符合监护人同意条件的，我们将：
Once it is confirmed that an account holder is below the minimum age and does not meet the guardian-consent conditions, we will:
立即停用该账号；
immediately deactivate the account;
依《隐私政策》删除其个人信息；
delete their personal information in accordance with the Privacy Policy;
保留必要的最少记录以防止重复注册与履行法定义务。
retain the minimum records necessary to prevent re-registration and to discharge our legal obligations.
第五章 人工智能功能的专项保护
Chapter 5 Specific Protections for AI Features
5.1 安全约束
5.1 Safety constraints
鉴于 My AI 具备对话、记忆、语音与创作能力，我们对其设置额外的安全约束：
Given that My AI has conversational, memory, voice and creative capabilities, we apply additional safety constraints to it:
拒绝生成：My AI 被明确约束不得生成任何涉及未成年人的性化内容、诱骗话术或规避儿童保护措施的建议，无论请求以何种方式包装（角色扮演、虚构创作、教育研究、翻译改写等）。
Refusal to generate: My AI is expressly constrained from generating any sexualised content involving minors, any grooming script, or any advice on circumventing child protection measures, however the request is packaged (role-play, fiction, educational research, translation or rewriting, and so on).
不进行有利解释：当请求可能涉及未成年人时，系统按最保守方式处理，不作出使请求显得无害的假设。
No charitable reinterpretation: where a request may involve a minor, the system takes the most conservative reading and does not supply assumptions that would make the request appear benign.
会话级升级：一旦某会话中出现涉及儿童安全的违规请求，该会话后续请求均按高风险处理。
Session-level escalation: once a request raising child safety concerns occurs in a session, all subsequent requests in that session are handled as high risk.
术语不解释：对与儿童性虐待材料获取或交易相关的暗语、缩写与代称，系统不予解释、确认或定义。
No decoding of terminology: the system does not explain, confirm or define coded terms, acronyms or euphemisms associated with obtaining or trading child sexual abuse material.
未成年人自我性化的阻断：如交互中出现用户为未成年人且意图对自身进行性化的迹象，系统将拒绝提供任何可能助长该行为的协助（包括修图、姿势、造型建议等），并在后续交互中持续保持该限制。
Blocking self-sexualisation by minors: where an interaction indicates that the user is a minor and intends to sexualise themselves, the system refuses any assistance that could facilitate this (including photo editing, posing or styling advice) and maintains that restriction throughout subsequent interactions.
创作工具限制：图像、视频、微电影与声音克隆功能对涉及未成年人的素材设有专门拦截与人工复核。
Creation tool restrictions: image, video, micro-film and voice cloning features apply dedicated interception and human review to material involving minors.
未成年人模式：确认为未成年人使用的账号，将关闭个性化推荐、限制陌生人私信、强化内容过滤并提供安全提示。
Minor mode: accounts confirmed as belonging to minors have personalised recommendation disabled, direct messages from strangers restricted, content filtering strengthened, and safety prompts displayed.
5.2 技术局限与用户责任
5.2 Technical limitations and user responsibility
我们对上述安全约束持续投入并不断改进，但人工智能技术存在固有局限，可能出现漏检或非预期输出。该等局限不减轻我们采取合理措施保护未成年人的责任，我们将在发现问题后尽快修复。
We invest continuously in the above safeguards and improve them over time, but artificial intelligence has inherent limitations and may produce missed detections or unintended output. Those limitations do not diminish our obligation to take reasonable measures to protect minors, and we will remediate identified issues as quickly as possible.
同时，用户负有独立责任：
Users bear independent responsibility in parallel:
用户承诺不利用 My AI 或任何创作工具进行涉及未成年人的不当引导、诱骗或内容生成；
users undertake not to use My AI or any creation tool for improper inducement of, grooming of, or content generation involving minors;
用户对其通过人工智能功能生成并发布、传播的内容承担独立法律责任；
users bear independent legal responsibility for content they generate through AI features and then publish or disseminate;
对于刻意规避安全机制的行为（包括角色扮演包装、分步拆解、编码混淆、语言转换、反复试探等），我们将视为加重情节，直接适用最高处置措施，保存证据并依法追究法律责任。
deliberate circumvention of safety mechanisms (including role-play packaging, step-by-step decomposition, encoding obfuscation, language switching and repeated probing) is treated as an aggravating factor, attracts the most severe enforcement measure directly, and will result in preservation of evidence and pursuit of legal liability.
5.3 持续改进
5.3 Continuous improvement
我们定期对人工智能功能开展儿童安全对抗性测试（red teaming），根据测试结果与实际事件更新拦截规则，并将重大改进记录于本标准的修订履历。
We conduct regular child safety adversarial testing (red teaming) of our AI features, update interception rules on the basis of test results and actual incidents, and record material improvements in the revision history to these Standards.
第六章 举报机制
Chapter 6 Reporting Mechanisms
6.1 举报入口
6.1 Reporting channels
我们在下列位置提供显著、便捷的举报入口：
We provide prominent, accessible reporting channels in the following locations:
每条内容、每个用户主页与每个会话内的举报按钮；
a report button on every item of content, every user profile and within every session;
应用内"设置—帮助与安全"页面；
the in-app "Settings — Help and Safety" page;
儿童安全专责邮箱：child-safety@2u.chat；
the dedicated child safety mailbox: child-safety@2u.chat;
官网 www.2u.chat 的安全页面。
the safety page at www.2u.chat.
举报无需登录即可提交。
Reports may be submitted without logging in.
6.2 举报应提供的信息
6.2 Information to include in a report
为便于我们快速定位并在必要时向执法机关移交，举报时请尽可能提供：
So that we can locate the material quickly and, where necessary, hand it to law enforcement, please provide so far as you are able:
涉事账号的唯一识别码（UID）或 2U 号码；
the unique identifier (UID) or 2U number of the account concerned;
涉事内容的站内链接或内容 ID；
the on-platform link or content ID of the content concerned;
事件发生的日期与时间（请注明时区，建议使用 UTC）；
the date and time of the incident (please state the time zone; UTC is preferred);
违规行为的具体类型与经过描述；
the specific type of violation and a description of what occurred;
是否存在其他相关账号或关联会话。
whether any other related accounts or sessions are involved.
关于证据材料的重要提示
Important note on evidence
请不要下载、保存、转发或以任何方式复制疑似儿童性虐待材料。在多数司法辖区（包括澳大利亚、中国大陆与欧盟），持有或传播该等材料本身即构成犯罪，即使出于举报目的亦然。
Please do not download, save, forward or otherwise copy suspected child sexual abuse material. In most jurisdictions (including Australia, mainland China and the European Union), possessing or transmitting such material is itself a criminal offence, even where done for the purpose of making a report.
请仅提供链接、内容 ID、账号 UID 与时间信息，我们可据此在系统内直接定位原始内容；
please provide only links, content IDs, account UIDs and timing information, from which we can locate the original content directly within our systems;
如涉及文字对话且不含影像，可提供截图；截图请勿裁剪或遮挡账号名称与时间戳，以保持证据完整性；
where the matter concerns text conversation containing no imagery, a screenshot may be provided; please do not crop or obscure account names and timestamps, so that the evidence remains intact;
我们将依法调取并保存原始数据作为证据，并按第八章移交有权机关。
we will lawfully retrieve and preserve the original data as evidence and hand it to the competent authorities in accordance with Chapter 8.
举报人身份将被保密，不会向被举报方披露；法律要求或司法程序需要的除外。
The identity of the reporter will be kept confidential and will not be disclosed to the person reported, except where required by law or by legal process.
6.3 紧急情况
6.3 Emergencies
如有儿童面临迫在眉睫的危险，请立即联系当地报警电话或紧急服务，而非仅向本平台举报。平台举报不能替代执法机关的介入。
If a child is in imminent danger, contact your local emergency number or emergency services immediately rather than relying on a platform report alone. A platform report is not a substitute for intervention by law enforcement.
第七章 处置流程与时限
Chapter 7 Response Process and Timeframes
7.1 分级响应
7.1 Tiered response
一级（最高优先）：疑似儿童性虐待材料、正在进行的诱骗或胁迫勒索、儿童面临即时危险。目标响应时限：收到举报后 24小时内完成初步处置。
Tier 1 (highest priority): suspected child sexual abuse material, grooming or sextortion in progress, a child in immediate danger. Target response time: initial action completed within 24 hours of receiving the report.
二级：儿童性化内容、涉及未成年人的骚扰与不当接触。目标响应时限：48小时内。
Tier 2: sexualised content involving minors, harassment of or inappropriate contact with minors. Target response time: within 48 hours.
三级：其他涉及未成年人保护的违规。目标响应时限：7日内。
Tier 3: other breaches relating to the protection of minors. Target response time: within 7 days.
7.2 处置措施
7.2 Enforcement measures
确认违规后，我们将依次执行：
Once a breach is confirmed, we will take the following steps in sequence:
立即移除或屏蔽相关内容；
immediately remove or block the content concerned;
停用涉事账号，并识别与封禁其关联账号（依设备、支付、网络及行为特征）；
deactivate the account concerned and identify and ban its linked accounts (on the basis of device, payment, network and behavioural signals);
依法保存内容、日志与账号信息作为证据；
lawfully preserve the content, logs and account information as evidence;
向有权机关及指定举报机构报告；
report to the competent authorities and designated reporting bodies;
对受影响的未成年人用户提供安全提示与求助资源指引。
provide affected minor users with safety guidance and referrals to support resources.
7.3 申诉
7.3 Appeals
被处置用户可提出申诉，但涉及儿童性虐待材料的封禁原则上不予撤销，除非有充分证据证明系误判。申诉由未参与原处置的人员复核。
A user who has been actioned may appeal; however, a ban relating to child sexual abuse material will not in principle be reversed unless there is sufficient evidence that it was made in error. Appeals are reviewed by personnel who were not involved in the original decision.
第八章 与执法机构及专门机构的合作
Chapter 8 Cooperation with Law Enforcement and Specialist Bodies
8.1 澳大利亚
8.1 Australia
作为澳大利亚主体，我们遵循《2021 年在线安全法》（Online Safety Act 2021）及配套的行业标准与基本在线安全期望（BOSE）：
As an Australian entity, we comply with the Online Safety Act 2021 and the associated industry standards and Basic Online Safety Expectations (BOSE):
及时响应 eSafety Commissioner 发出的移除通知（Removal Notices）、链接删除通知与相关调查请求，并在法定时限内完成处置与回复；
responding promptly to Removal Notices, link deletion notices and related investigation requests issued by the eSafety Commissioner, and completing action and reply within the statutory timeframes;
向澳大利亚打击儿童剥削中心（ACCCE）报告涉及儿童性剥削的线索；
reporting leads concerning child sexual exploitation to the Australian Centre to Counter Child Exploitation (ACCCE);
配合澳大利亚联邦警察及各州警务机关依法定程序提出的调查请求。
cooperating with investigation requests made through due legal process by the Australian Federal Police and State police forces.
8.2 其他司法辖区
8.2 Other jurisdictions
我们依据各运营地法律，向当地法定或指定的儿童保护举报机构报告相关线索；
we report relevant leads to the statutory or designated child protection reporting body in each jurisdiction in which we operate, in accordance with local law;
对于依法负有向美国国家失踪与受虐儿童中心（NCMEC）报送义务的场景（例如经由美国主体或美国基础设施提供服务的部分），我们将按相应法律要求履行报送义务；
where a reporting obligation to the United States National Center for Missing & Exploited Children (NCMEC) arises at law (for example in respect of services provided through a US entity or US infrastructure), we will discharge that obligation as required;
我们仅在收到合法、有效的法律程序文书后提供用户信息，并在法律允许时通知受影响用户；但涉及儿童安全的紧急情形除外。
we provide user information only on receipt of valid and lawful legal process, and notify affected users where the law permits, save in emergencies involving child safety.
8.3 证据保存
8.3 Preservation of evidence
我们依法保存与儿童安全事件相关的内容、日志与账号信息作为证据，保存期限依适用法律及执法机关要求确定。证据以受限访问方式单独存储，仅授权人员可依审批流程调取。
We lawfully preserve content, logs and account information relating to child safety incidents as evidence, for the period determined by applicable law and by law enforcement requirements. Evidence is stored separately on a restricted-access basis and may be retrieved only by authorised personnel following an approval process.
8.4 技术协作
8.4 Technical cooperation
我们采用数字指纹（哈希）比对技术，对上传的多媒体内容与已知违法材料哈希库进行比对，以阻断已知材料的再次传播。
We use digital fingerprint (hash) matching to compare uploaded multimedia content against databases of known unlawful material, in order to block the re-circulation of known material.
相关哈希库由 NCMEC、Internet Watch Foundation（IWF）等机构维护；比对技术为微软 PhotoDNA 等行业通行工具（相关哈希库与工具的接入须经权利机构资格审核，我们在完成接入的范围内使用）；
the relevant hash databases are maintained by bodies including NCMEC and the Internet Watch Foundation (IWF); matching technologies are industry-standard tools such as Microsoft PhotoDNA (access to those hash databases and tools is subject to eligibility approval by the relevant bodies, and we use them to the extent access has been granted);
我们将在取得相应工具的接入资格并完成部署后，在本标准中更新具体技术名称与覆盖范围。
we will update these Standards with the specific technologies used and their coverage once access has been granted and deployment completed.
第九章 内容审核体系
Chapter 9 Content Moderation System
我们采用"自动侦测 + 人工复核"的双层机制：
We operate a two-layer model of automated detection plus human review:
上传时检测：对图像、视频与音频在上传环节进行自动检测；
Detection on upload: automated detection is applied to images, video and audio at the point of upload;
哈希比对：对已知违法材料进行指纹比对；
Hash matching: fingerprint comparison against known unlawful material;
行为侦测：识别诱骗行为的典型模式，包括快速转移至私聊、索要联系方式、要求保密、赠送虚拟物品换取影像等；
Behavioural detection: identification of characteristic grooming patterns, including rapid migration to private chat, requests for contact details, requests for secrecy, and offering virtual gifts in exchange for imagery;
AI 输出侧过滤：对生成内容执行与用户内容同等的儿童安全审查；
Filtering on AI output: generated content is subject to the same child safety review as user content;
人工复核：自动系统标记的高风险内容由受训审核人员复核；
Human review: high-risk content flagged by automated systems is reviewed by trained moderators;
主动巡查：对高风险场景开展定期主动巡查，不完全依赖用户举报。
Proactive sweeps: regular proactive sweeps of high-risk contexts, rather than relying solely on user reports.
第十章 内部管控与人员要求
Chapter 10 Internal Controls and Personnel Requirements
儿童安全相关岗位人员须通过入职背景审查；在澳大利亚，职责涉及儿童相关内容处理的岗位另须符合当地 Working with Children Check（WWCC）要求，具体执行细则见公司《内部合规手册》；
personnel in child-safety-related roles must pass pre-employment background screening; in Australia, roles whose duties involve handling child-related content must additionally satisfy the local Working with Children Check (WWCC) requirements, with implementation detail set out in the company's Internal Compliance Manual;
全体员工与承包商入职时须接受儿童安全培训，并每年复训；
all employees and contractors receive child safety training on induction and annual refresher training;
接触敏感材料的审核人员实行最小授权、操作留痕，并获得心理支持资源；
moderators who handle sensitive material operate under least-privilege access with logged activity, and are provided with psychological support resources;
我们指定专人负责儿童安全事务，直接向管理层汇报；
we designate a named person responsible for child safety matters, reporting directly to management;
每年至少一次对本标准的执行情况进行内部审查，并根据审查结果与监管变化更新本标准。
we conduct an internal review of compliance with these Standards at least annually, and update these Standards in light of the review and of regulatory developments.
第十一章 家长与监护人指引
Chapter 11 Guidance for Parents and Guardians
如果您是家长或监护人，我们建议：
If you are a parent or guardian, we suggest that you:
与孩子讨论线上安全，包括不与陌生人分享个人信息、不接受线下见面邀请；
discuss online safety with your child, including not sharing personal information with strangers and not accepting invitations to meet offline;
告知孩子任何要求"保密"的成年人都值得警惕，遇到不适应立即告知可信赖的成年人；
tell your child that any adult who asks them to keep a secret warrants caution, and that they should tell a trusted adult immediately if something makes them uncomfortable;
使用设备与应用商店提供的家长控制功能；
use the parental controls provided by the device and the app store;
定期了解孩子使用的应用与互动对象；
take a regular interest in the apps your child uses and who they interact with;
发现问题时保存证据并立即举报，必要时报警。
preserve evidence and report immediately if you identify a problem, and contact the police where necessary.
如您发现孩子的账号存在异常，或希望删除未成年子女的账号与数据，请通过第十三章的方式联系我们，我们将优先处理。
If you identify anything unusual about your child's account, or wish to delete a minor child's account and data, please contact us using the details in Chapter 13 and we will treat the matter as a priority.
第十二章 透明度报告
Chapter 12 Transparency Reporting
我们计划每半年发布一次透明度报告，披露：
We intend to publish a transparency report every six months, disclosing:
收到的儿童安全举报数量与类型；
the number and type of child safety reports received;
移除的内容数量与封禁的账号数量；
the volume of content removed and the number of accounts banned;
向有权机关报告的案件数量；
the number of cases reported to competent authorities;
平均响应时间；
average response times;
申诉数量与复核结果。
the number of appeals and the outcome of reviews.
报告将在 www.2u.chat 公布。
Reports will be published at www.2u.chat.
第十三章 联系方式
Chapter 13 Contact Details
儿童安全专责邮箱：child-safety@2u.chat（由专人监控）
Dedicated child safety mailbox: child-safety@2u.chat (monitored by named personnel)
执法机关联络邮箱：legal-support@2u.chat（用于接收传票与警务调查函）
Law enforcement liaison mailbox: legal-support@2u.chat (for subpoenas and police enquiries)
通讯地址：319 Hallam North Road, Lysterfield South, VIC 3765, Australia
Postal address: 319 Hallam North Road, Lysterfield South, VIC 3765, Australia
官方网站：www.2u.chat
Website: www.2u.chat
我们承诺对上述邮箱设置专人监控与工单跟踪，确保一级举报在第 7.1 条规定的时限内得到响应。
We undertake to place the above mailboxes under named monitoring with ticket tracking, so that Tier 1 reports receive a response within the timeframe set out in clause 7.1.
常用外部求助资源：
External support resources:
澳大利亚：eSafety Commissioner（esafety.gov.au）；澳大利亚打击儿童剥削中心（ACCCE，accce.gov.au）；紧急情况拨打 000。
Australia: eSafety Commissioner (esafety.gov.au); Australian Centre to Counter Child Exploitation (ACCCE, accce.gov.au); in an emergency call 000.
英国：Internet Watch Foundation（iwf.org.uk）。
United Kingdom: Internet Watch Foundation (iwf.org.uk).
其他地区：请联系当地执法机关或儿童保护热线。
Elsewhere: please contact your local law enforcement agency or child protection helpline.
附录 修订履历
Appendix Revision History
版本
生效日期
主要修订内容
批准人
v1.0
未公开发布
首次发布，建立基础儿童安全框架与举报机制。
2U Chat Pty Ltd 董事会
v2.0
2026年9月1日
扩充 AI 功能专项保护；新增生态协同适用范围；细化举报证据规则与合法证据处理提示；明确澳大利亚在线安全法项下的执法配合义务；新增技术协作与透明度报告章节。
2U Chat Pty Ltd 董事会
Version
Effective date
Principal changes
Approved by
v1.0
Not publicly released
First issue; established the base child safety framework and reporting mechanism.
Board of 2U Chat Pty Ltd
v2.0
1 September 2026
Expanded protections specific to AI features; added ecosystem-wide application; refined reporting evidence rules and lawful evidence-handling guidance; specified law enforcement cooperation obligations under the Australian Online Safety Act; added chapters on technical cooperation and transparency reporting.
Board of 2U Chat Pty Ltd
每次修订后，本表应同步更新；重大修订须在生效前于 www.2u.chat 公示。
The table above is to be updated on each revision; material revisions must be published at www.2u.chat before they take effect.